The products purchased on the website of Sunny Patoche (www.sunnypatoche.com) will be sent by parcel services that guarantee the arrival of the products in perfect condition. The parcel will be chosen depending on the location to which the purchase should be sent. Please consider the following points for shipments in USA territory:
- Once your purchase is confirmed in our online store, our team will review your order. This includes shipping address, product requested and we will ensure that there is no inconsistency.
- Only in case there is an inconsistency in your order, we will contact you to make the relevant clarification.
- You will receive a confirmation email of your purchase. As of this moment, the Sunny Patoche team has a maximum of 24 working hours to process your order.
- Once the order has been processed, we will send it to the address registered in our online store. At this moment you will receive a mail notifying you that your order has been sent. We will include the parcel provider and the guide number so you can track your purchase. From this moment you must receive your order within the next 72 business hours.
- The email confirming your order is your proof of purchase. Make sure to keep it for any complaint.
Sunny Patoche products are guaranteed against quality and manufacturing problems. You have 7 calendar days from the receipt of your product to make any clarification. In this case you should do the following:
- Notify the mail email@example.com of the eventuality detected in your product. You must send your scanned purchase receipt, description and photographs of the problem.
- Our quality team will check your mail within a period of no more than 48 business hours. We will analyze the problem and we will contact you to offer you a solution. The reported problem should be related exclusively to quality or manufacturing defects. The guarantee will not be applied in case there is evidence of misuse or abuse of the product.
- Sunny Patoche will cover all the additional shipment fees needed to send you the new item.
- In case the warranty has been approved, you will receive a new substitute product at no cost at the same address where the first order was placed.
Note: Sunny Patoche will take pictures of the product immediately before being sent by the parcel provider. This will serve as evidence to ensure that the product was reviewed and shipped based on our quality standards.
Thank you for choosing Sunny Patoche products! Count on our commitment to offer you the best products and exceptional service.